Question 1

What exactly is Lunio?

Accepted Answer

Lunio is a personalised sleep system for children aged 6 months to 8 years. You answer 5 questions about your child's age, sleep challenges, and current schedule. We use your answers to generate a complete pack — a personalised bedtime routine, a visual chart for the child, a parent coaching guide, and a sleep environment checklist — delivered instantly by email. A 7-night check-in tracker and personalised sleep report are included.

Question 2

How is this different from generic sleep advice?

Accepted Answer

Generic sleep advice is written for no child in particular. Lunio uses your answers to select the routine, timing, tailored tips, and coaching scripts that match your child's specific age, challenges, and living situation. A 3-year-old night waker in a shared room gets different guidance than a 6-year-old who resists bedtime. The personalisation is the product — not the delivery format.

Question 3

What is in the pack?

Accepted Answer

The pack contains four documents: a 7-page personalised bedtime routine with your child's specific schedule, tailored tips, and 7-night plan; a visual routine chart your child can follow themselves; a 6-chapter parent coaching guide with resistance scripts, the 7-day plan, regression guidance, and co-parent alignment; and a sleep environment checklist with tonight actions for every item.

Question 4

What is the 7-night tracker?

Accepted Answer

After purchase you receive a daily email every morning for 7 nights with a link to a 20-second check-in where you log how the previous night went. The data builds your personalised sleep report, which arrives on day 8. No app is required — everything happens by email and a simple web page.

Question 5

What is your refund policy?

Accepted Answer

We offer a 7-night effort-based guarantee. If you follow the routine for 7 nights, log each night with the tracker, and see no improvement by day 8, open a refund request from our support page with your tracker logs and we will refund you in full. No lengthy forms, no difficult process.

Question 6

Is Lunio a subscription?

Accepted Answer

No. Lunio is a one-time purchase of €39. You receive the full pack immediately after payment and keep it permanently. The 7-night check-in emails are included at no extra cost. There is no subscription, no account required, and no recurring charge.

Question 7

What ages does Lunio cover?

Accepted Answer

Lunio covers children aged 6 months to 8 years. The quiz maps your child's age to an age-appropriate routine — the timing, wind-down sequence, and guidance are different for a 9-month-old than for a 5-year-old.

Question 8

How quickly do I receive the pack?

Accepted Answer

Immediately. The pack is generated and emailed within minutes of payment confirmation. If you do not see it within 10 minutes, check your spam folder. If it is not there, use the resend button on the thank-you page or contact us via our support page.

Question 9

What if my partner won't commit to the routine?

Accepted Answer

The parent coaching guide includes a co-parent alignment chapter specifically for this. Children read inconsistency between adults instantly — if one parent holds the routine and the other negotiates, the child looks for the negotiation every night. The guide provides a conversation framework, the 5 things you both need to agree on, and a shared script.

Question 10

Is my data safe?

Accepted Answer

Yes. Lunio is built and hosted in the EU. We collect only what is needed to deliver your pack. We never sell your data or use it to train AI models. Your payment is processed by Paddle — we never see or store your card details. Full details are in our Privacy Policy at hellolunio.com/privacy.

Question 11

Are you a certified sleep consultant?

Accepted Answer

No — and we are transparent about that. Lunio was built by parents, not certified consultants. The guidance is based on published paediatric sleep medicine research from the European Sleep Research Society (ESRS) and ESPGHAN paediatric guidance. If your child has complex sleep needs or a medical condition affecting sleep, we recommend working with a certified paediatric sleep specialist.

Question 12

Does this work for twins?

Accepted Answer

Yes, with one purchase per child. Because the pack is personalised to a specific child's age, challenges, and name, twins may have different challenges or slightly different optimal timing and would benefit from separate packs.

Ofte stillede spørgsmål

About the product

The pack

The 7-night tracker

Klar til at starte?

About Nora

About Nora Live

Practical questions

After purchase

Trust and safety

Har du stadig et spørgsmål?

About the product

What exactly is Lunio?

How is this different from generic sleep advice?

Is this the same as what a sleep consultant would tell me?

Who made Lunio?

Is Lunio a subscription?

What ages does Lunio cover?

The pack

What is in the pack?

How personalised is it really?

What format are the files?

Do I need to print anything?

Does the pack work for twins?

What if my child's situation is complicated?

The 7-night tracker

What is the 7-night tracker?

What time do the check-in emails arrive?

What is in the day 8 sleep report?

Do I have to use the tracker?

What if the routine isn't working by day 8?

Klar til at starte?

About Nora

What is Nora?

Is Nora a real person?

About Nora Live

What is Nora Live, and how is it different from the pack?

Who is Nora Live for?

What do I get tonight after my consultation?

Is there a guarantee?

Practical questions

What if my partner won't commit to the routine?

We travel frequently — will the routine still work?

What if we have an irregular schedule?

My child shares a room with a sibling — does this still work?

What if we are transitioning from co-sleeping?

Does this work for children with additional needs?

After purchase

How quickly do I receive the pack?

Can I access the pack again after the email?

What if I lose the email?

Can I share the pack with my co-parent or partner?

Will I be added to a mailing list?

Trust and safety

Is my data safe?

Is the sleep advice safe for my child?

What is your refund policy?

Can I get a refund if I just change my mind?

Are you a certified sleep consultant?

What if the science changes?

Har du stadig et spørgsmål?